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Frequently asked questions

Most of our products are 100% original, sourced from trusted suppliers. We also offer a limited selection of high-quality first copy items, and we clearly mention this in each product’s description or post/reel, along with where the product is made.
If you have any doubts about a specific item, feel free to reach out — we’re always happy to help.

Currently, we deliver within Jordan only.
We’re working to offer international shipping soon.
If you’re located outside Jordan and would like us to check international courier options, we can help — but please note that shipping fees will be higher and Cash on Delivery (COD) will not be available for international orders.

We offer fast and affordable delivery to all Jordanian governorates:

  • Amman (Next Day): 3 JOD

  • Amman (Same Day): 5 JOD

  • Other Governorates: Next day delivery for 4 JOD

We currently offer:

  • Cash on Delivery (COD) (Jordan only)

  • CLIQ (Jordan’s fast mobile payment solution)

  • Card Payment – coming soon!

For international orders, pre-payment is required (no COD).

  • You can return the order immediately when it arrives—check the product with the delivery representative, and if you’re not satisfied, you can hand it back on the spot (delivery fee still applies).

  • Once the order is accepted and delivered, returns are no longer accepted.

  • If the product is wrong or damaged, we’ll happily arrange a free exchange or a full refund if the correct item is unavailable.

Yes! We offer an exchange service within 3 days from the time the order reaches your doorstep.
The customer is responsible for the second delivery fee for the exchanged item.

You can contact us anytime via:

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